Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
8.8/10
Great
Rooms
8.4
Location
10.0
Service
9.3
Dining
7.6
Guest reviews
8.8/10
based on 15 reviews
9.0
9.0/10 based on 9 reviews
Christopher
United Kingdom,
January
2025
9.4/10
I had a wonderful stay at the hotel, enjoying the exquisite spa services that helped me unwind. The themed ambience truly made my experience unique and fun, especially for my family with kids. However, while the facilities were generally well-maintained, I found the variety of entertainment options could have been a touch broader. Overall, the value for money felt just right given all the amenities provided.
Rooms
9.0
The accommodations were designed for comfort, ensuring I had a restful experience.
Service
10.0
The service was attentive, and the staff's approach made me feel genuinely welcomed.
Location
10.0
The hotel's location provided easy access to Europa-Park, making it convenient for our family outings.
Dining
9.0
Dining at the hotel was a highlight, with a variety of high-quality food options available.
Facilities
8.0
The well-maintained facilities and nice pool area offered a great place to relax.
Riley
United Kingdom,
December
2024
8.6/10
My stay at the hotel was delightful, marked by a unique castle-themed experience that really immersed me in its enchanting ambiance. The staff were consistently friendly and attentive, ensuring I felt welcome throughout. The dining options were truly impressive, with a wide variety that made each meal a highlight. However, I did find that some entertainment options could be more plentiful, and while the pool area was relaxing, it got a bit crowded at times.
Rooms
8.0
The accommodations were comfortable and inviting, giving me a restful place to unwind after a busy day.
Service
9.0
The staff went above and beyond to assist me, making every request feel important.
Location
10.0
Conveniently situated near Europa-Park, I found it easy to access the attractions without any hassle.
Dining
9.0
Dining here was fantastic! Each meal offered a quality that exceeded my expectations with a delightful variety.
Facilities
7.0
The well-maintained pool area was a serene retreat, although it was quite popular with other guests.
Mary
United States,
December
2024
8.6/10
I had a delightful stay at the hotel with its enchanting themed ambiance that truly made my experience memorable. The accommodations were very comfortable, and I particularly enjoyed the various entertainment options available. However, while the food was generally of high quality, I felt that the dining options could benefit from a bit more variety. Overall, it was a great value for the experience provided.
Rooms
9.0
The accommodations were comfortable and provided a restful stay.
Service
9.0
The staff were consistently friendly and attentive, always willing to assist.
Location
10.0
The hotel is conveniently located for easy access to Europa-Park, making it ideal for park-goers.
Dining
7.0
The restaurants served high-quality food, although I would love to see more variety in the menu.
Facilities
8.0
The overall facilities were well-maintained, including the beautifully landscaped gardens and the nice pool area.
Dave
United States,
December
2024
9.0/10
My stay at the hotel was a delightful experience overall. The staff consistently went above and beyond to assist me, truly making me feel at home. The themed atmosphere of the hotel was enchanting, and the variety of entertainment options kept my family engaged throughout our visit. However, I found the dining quality to be less consistent, which was a bit of a letdown given the stellar reputation. Prices seemed fair for everything offered, but the Wi-Fi was an added cost that I didn’t expect.
Rooms
9.0
The rooms were designed with comfort in mind and offered an enchanting experience that truly suited the castle theme.
Service
10.0
The attention from the staff was exceptional; they were eager to help and always greeted us with warmth.
Location
10.0
Its close proximity to Europa-Park made exploring the area effortless, which was a major plus for my family.
Dining
7.0
While the food was high-quality, I did feel that some meals were not as impressive as expected, affecting my overall experience.
Facilities
9.0
The hotel’s facilities were well-maintained, with a lovely pool area that served as a perfect retreat for relaxation.
Paul
United Kingdom,
November
2024
8.8/10
My experience at the hotel was quite delightful, especially due to the friendly and attentive staff who really made me feel welcomed. The themed ambience added a unique charm that enhanced my stay. I thoroughly enjoyed the quality of food offered at the restaurant, which was a highlight of my visit. However, I found that the dining options could have had a bit more variety, and the check-in process, while efficient, lacked some warmth in engagement.
Rooms
8.0
The accommodations were comfortable and well-equipped, allowing me to rest after a long day of exploring.
Service
9.0
The staff was attentive and went out of their way to assist me during my stay.
Location
10.0
The hotel is strategically located, making it easy to access Europa-Park and other attractions.
Dining
7.0
The food quality was excellent, although I wished for a bit more variety in the menu.
Facilities
9.0
The well-maintained facilities, especially the spa and gardens, were a wonderful retreat.
Victor
United States,
September
2024
9.2/10
My stay at this castle-themed hotel was truly enchanting! The themed ambience, unique experience, and variety of entertainment options made it a memorable trip. The staff was incredibly attentive, making sure I felt welcomed at all times. However, I did find some of the prices a bit on the higher side, which might not suit every budget, and the dining could use a little more variety to enhance the experience.
Rooms
9.0
The room was well-appointed with comfortable amenities that contributed to a restful stay.
Service
10.0
The attentive staff was always around to help, making my stay feel special.
Location
10.0
The hotel’s location is perfect for easy access to Europa-Park, which made exploring the attractions a breeze.
Dining
7.0
The restaurants offered high-quality food, but I wish there were more diverse options available.
Facilities
9.0
The maintenance of the facilities was impeccable, including a lovely pool area, perfect for unwinding.
Sara
United States,
September
2024
8.8/10
I really enjoyed my stay at the hotel, particularly due to the immersive themed ambience that made my experience feel truly special. The accommodations were quite comfortable, and the food in the restaurant was a highlight, offering a great variety. However, while the facilities were well-maintained, I found the dining options could use a little more variety at times. Overall, the hotel provides excellent value for the price.
Rooms
8.0
The room I stayed in was comfortable and well-appointed, making it easy to relax after a long day.
Service
9.0
The staff was attentive and went above and beyond to make sure my needs were met throughout my stay.
Location
10.0
It's conveniently located near Europa-Park, making it easy to access the park’s attractions quickly.
Dining
7.0
The restaurants offered high-quality food, and I thoroughly enjoyed the variety presented, though I wished for a few more options during my stay.
Facilities
9.0
All facilities were in excellent condition, with a lovely pool area and beautifully landscaped gardens that added to the overall enjoyable atmosphere.
Jackson
United Kingdom,
August
2024
9.0/10
I had a wonderful stay at this hotel, enjoying the family-friendly environment and the fantastic themed ambience that made it feel special. The spacious pool area was a great retreat, and the dining options were top-notch, offering delicious variety. However, while the entertainment options were abundant, some could use a bit more refinement. Overall, the hotel offers excellent value for money, especially considering its convenient access to Europa-Park.
Rooms
8.0
The variety of room types really impressed me, catering to different needs and budgets, and I found my accommodation to be quite comfortable.
Service
9.0
The service was attentive, and I appreciated how the staff made an effort to enhance my experience.
Location
10.0
The location is perfect for anyone visiting Europa-Park, making it incredibly easy to access all the attractions the park has to offer.
Dining
9.0
The dining experience exceeded my expectations, from the quality of food to the variety offered across different restaurants.
Facilities
9.0
The facilities were well-maintained, particularly the pool area, which provided a relaxing ambiance along with beautiful gardens surrounding the hotel.
Ken
United States,
August
2024
8.4/10
My stay at the hotel was truly enjoyable, especially with the friendly and attentive staff who made me feel welcome. The themed ambience created a captivating atmosphere, which I found to be unique and engaging. Although the dining options were fantastic, I would have loved to see even more variety in the breakfast offerings. The pool area provided a lovely retreat, but it could be a bit busier than I'd like at times. Overall, the hotel offers great value for money, especially considering its proximity to Europa-Park.
Rooms
8.0
The accommodations were comfortable, featuring a range of options to suit different needs.
Service
9.0
The staff consistently went out of their way to assist with anything I needed.
Location
10.0
The hotel is conveniently located near Europa-Park, making it easy to access all the attractions.
Dining
7.0
The dining experience was excellent with high-quality food, but I wished for more breakfast variety.
Facilities
8.0
The pool area was a relaxing retreat, although sometimes crowded.
Alex
United Kingdom,
July
2024
9.2/10
My stay at the hotel was enriched by the charming themed ambience that truly made it a unique experience. The facilities were well-maintained and provided ample opportunities for relaxation and entertainment. I particularly enjoyed the exquisite spa services, which were a highlight of my stay. However, there were some areas for improvement, notably the dining options that could use a bit more variety, and the slightly limited kids' activities that could enhance the family-friendly aspect.
Rooms
8.0
The variety of room types allowed me to choose an accommodation that fit my preferences well, and I found the amenities very comfortable.
Service
9.0
The staff were consistently attentive and went out of their way to assist whenever needed.
Location
10.0
I appreciated the hotel's convenient location, especially its proximity to Europa-Park, making it easy to enjoy the attractions.
Dining
7.0
While the quality of food was excellent, I felt that a wider variety in the dining options would have improved the overall experience.
Facilities
9.0
The pool area was a relaxing retreat, and the well-maintained gardens provided a lovely spot to unwind.
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